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20 (Shocking) Customer Service Facts and Statistics

by | Oct 21, 2021 | Roy’s 1-Minute Marketing Messages

Outstanding customer service should be a top priority; here are 20 reasons why, some of which may shock you.

Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:  20 (Shocking) Customer Service Facts and Statistics

Some takeaways

  • For every customer complaint, there are 26 unhappy customers who have remained silent
  • It takes 12 positive experiences to make up for one unresolved negative experience
  • 70% of buying experiences are based on how customers feel they are being treated

20 customer service facts and statistics
customer expectations statistics
customer loyalty and retention statistics
social media customer service statistics

what happens after poor customer service infographic
poor customer service statistics

about the author, Mary Shulzhenko
To view the entire article, click here (from


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