Outstanding customer service should be a top priority; here are 20 reasons why, some of which may shock you.
Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)
Today’s message: 20 (Shocking) Customer Service Facts and Statistics
- For every customer complaint, there are 26 unhappy customers who have remained silent
- It takes 12 positive experiences to make up for one unresolved negative experience
- 70% of buying experiences are based on how customers feel they are being treated
To view the entire article, click here (from providesupport.com).
Roy Nakamura is the founder and CEO of Horizon Web Marketing. Before becoming an Entrepreneur, Roy spent 25 years in Silicon Valley corporate finance, holding the position of CFO with multi-national corporations. He is a graduate of the University of Chicago Booth School of Business with an MBA in finance and also has passed the CPA exam. Additionally, Roy holds a BS in engineering and a Masters degree in journalism, and has board-level experience with United Way and Financial Executives International. In 2008 Roy was named “Business Person of the Year” by the Las Vegas Asian Chamber of Commerce.