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20 Statistics of Customer Experience

by | Apr 8, 2022 | Roy’s 1-Minute Marketing Messages

Here’s what you need to know about great customer experience.

Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:  What You Need To Know About Great Customer Experience
Some takeaways:

  • Only 1 out of 26 unhappy customers ever take the trouble to complain
  • 91% of unhappy customers who are non-complainers leave
  • It is 6x to 7x more expensive for companies to attract new customers than to keep existing ones

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To view the entire article, click here (from unicomcorp.com).

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To view the entire article, click here

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