Why GMB Reviews Are So Important
What we’ll cover in this post:
- The importance of Google reviews to your online reputation
- How to respond to both positive and negative reviews
- A step-by-step how-to on the process
In order to get the most out of your Google My Business listing, it is important to keep up with reviews on a consistent basis.
Responding to Google reviews is just as influential as the reviews themselves. It provides prospective customers with a feel for what you’re like, encourages more customers to leave reviews, and can sometimes result in people amending their initial negative reviews and ratings to positive ones.
Responding to reviews will also help you to stay on top of your online reputation, make improvements where necessary, and identify strengths to focus on.
It is important to take special consideration when replying to negative reviews. Be professional and calm when responding to these while also providing either an explanation for the negative experience the reviewer had or a resolution.
If there is no explanation, or if you feel the reviewer is being dishonest or misrepresenting their experience, it is never a good idea to express this in your response.
In the case that a disgruntled person or business competitor is deliberately committing libel or slander there are further actions that can be taken, but that is a bridge to be crossed when the time comes, and going about this is to be resolved circumstantially.
How to Respond to Google Reviews
Here is a step by step guide on how to respond to your Google reviews:
Step 1: Sign in to Google My Business
Access the Google My Business dashboard by navigating to business.google.com.
If you own or manage your business listing but are directed to a page with a search bar in the center that prompts you to “Find and manage your business,” no need to fret. Simply click on the Google My Business logo in the top-left corner of the page.
Click the three horizontal bars in the top left-hand corner and click on your listing from the “Locations” menu.
To the left, you will see a panel containing multiple options (“Home”, “Posts”, “Info”, “Insights”, and below “Insights”, “Reviews”). Click on Reviews.
It will then, at the top, show you all of your reviews which you can sort by All, Replied, and Haven’t Replied. To the right of these options, there will be three horizontal lines. Click on this to see further ways in which to sort your reviews if you wish to, such as ranking them from highest to lowest or vice versa.
At the bottom of each review, you will see an option to Reply. Simply click on this, type your reply, and click Post Reply. If you have already replied to a review, instead of presenting you with the Reply button you will see the option to either Edit or Delete your reply.
Responding to these reviews, good and bad, is essential for local SEO. We hope that this has helped you understand Google Reviews the process so that you can climb your way to the top 3.