customer satisfaction statistics

20 (Shocking) Customer Service Facts and Statistics

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Outstanding customer service should be a top priority; here are 20 reasons why, some of which may shock you.

Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:  20 (Shocking) Customer Service Facts and Statistics

Some takeaways

  • For every customer complaint, there are 26 unhappy customers who have remained silent
  • It takes 12 positive experiences to make up for one unresolved negative experience
  • 70% of buying experiences are based on how customers feel they are being treated

20 customer service facts and statistics
customer expectations statistics
customer loyalty and retention statistics
social media customer service statistics
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what happens after poor customer service infographic
poor customer service statistics

about the author, Mary Shulzhenko
To view the entire article, click here (from providesupport.com).

why email marketing matters

Email Stats You Need to Know

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Here are key stats about email marketing, along with do’s and don’ts for email marketers

Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:  Email Stats You Need To Know

Some takeaways

  • 50% of consumers buy from emails at least once a month
  • 87% of companies use email to distribute their messaging
  • With an ROI 0f 4400%, every dollar you spend on email marketing could make you $44

email marketing and why it's important infographic
quick email marketing facts infographic
how to get email marketing right infographic
industry rates infographic
about the author, ayaz nanji

are you ready to go freelance test

Are You Ready to Go Freelance?

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Thinking of quitting your 9 to 5 job and going freelance?  Here’s what you need to know before taking the plunge.

Hi, This is Roy.  Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:  Are You Ready To Go Freelance?

  • Take the self-evaluation below to see if freelancing is right for you
  • Tip: Have clients lined up first
  • Tip: Set up your social media profile
  • Tip: Start networking

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are you ready to go freelance graph part 1
are you ready to go freelance graph part 2
are you ready to go freelance graph part 3
things to do before you freelance task list 1
things to do before you freelance task list 2 and 3
things to do before you freelance task list 4 and 5
things to do before you freelance task list 6
things to do before you freelance task list 7 and 8
dos and don'ts of freelancing
communicate clearly
keep learning in your area of expertise
write about your work
ask for testimonials
zen business

To view the entire article, click here (from zenbusiness.com)

Are You a Left or Right Brain Marketer?

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The type of thinker you mostly are (right brain or left brain) guides the
marketing campaigns you may design – find out more.

Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:  Right Brain vs Left Brain Marketer
– Which Are You?

  • Left brain people: logical, prefer non-fiction.
    Their marketing focuses on practical aspects of a product/service

  • Right brain people: emotional, prefer creative story-telling.
    Their marketing may contain elements of surprise or humor
    to make advertising memorable

  • Left brain online marketing leans toward targeted paid search with analytics

  • ​Right brain online marketing leans toward robust branding
    and personality-rich social media

left and right brain function infographic
left vs right brain infographic
billboard approach infographic
marketing accountability infographic

To view the entire article, click here (from Marketo)).
Enjoy your day!
Roy

Roy Nakamura
President
Horizon Web Marketing
horizonwebmarketing.com
702-836-3278

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managing momentum infographic

Managing Momentum: How to Get Going and Keep Going

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Having trouble getting started or staying on task?
Here is helpful info on managing momentum (ie. getting things done)

Hi, This is Roy!

Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message: Managing Momentum – How To Get Going and Keep Going

  • Improve your business (or yourself) 1% per day,
    in 70 days you will be  2X better.

  • Fast starts are never as important as …
    consistently showing up and
    committing to a process
    – Seth Godin

managing momentum inforgraphic
after a setback infographic
to do infographic
begin with the end infographic