How To Ask Survey Questions To Your Customers

Quick Takeaways:

• Ask about customer service: 88% of customers will quit because of poor customer service
• Ask about your website and user experience: 79% of users will search for another site if your website performs poorly
• Do: use simple direct language when asking questions.  Don’t: limit options to your answers, always offer a neutral choice

Roy Nakamura

Roy is the President of Horizon Web Marketing.