- Ask about customer service: 88% of customers will quit because of poor customer service
- Ask about your website and user experience: 79% of users will search for another site if your website performs poorly
- Do: use simple direct language when asking questions. Don’t: limit options to your answers, always offer a neutral choice
Roy Nakamura is the founder and CEO of Horizon Web Marketing. Before becoming an Entrepreneur, Roy spent 25 years in Silicon Valley corporate finance, holding the position of CFO with multi-national corporations. He is a graduate of the University of Chicago Booth School of Business with an MBA in finance and also has passed the CPA exam. Additionally, Roy holds a BS in engineering and a Masters degree in journalism, and has board-level experience with United Way and Financial Executives International. In 2008 Roy was named “Business Person of the Year” by the Las Vegas Asian Chamber of Commerce.