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How to Manage Negative Social Media Comments

by | Jun 27, 2022 | Roy’s 1-Minute Marketing Messages

One day you discover that your business has been tagged by an angry customer on social media.  Here’s how to proceed.

Hi, This is Roy.
Welcome to my next 1-minute message, designed
for short-attention-span people (like me).
(For those not familiar with this, here are short sound-bites
in business and internet marketing, in 1-minute format.)

Today’s message:   How to Manage Negative Social Media Comments
Some takeaways:

  • Respond right away, don’t delay.  Timeliness is key, try to respond usually within one hour.
  • Don’t delete, which may imply that you have something to hide.
  • When responding, if possible provide an apology and a solution.  Here is an opportunity to turn a disgruntled customer into an evangelist.

how to manage negative social media comments
how to manage negative social media comments steps 3-4
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To view the entire article, click here (from lifehack.org and BeDigitalGiants.com).

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