Personalization and Localization of Search
Over the years we’ve noticed increasing personalization of search. This is the practice followed by search engines of providing one set of search results to one searcher and a different set to another searcher even though they are entering the exact same search query.
Related to personalization is localization. I normally lump localization of search and personalization of search in the same category because they both do the same thing: customize search results to better fit the intent of the individual searcher.
Whenever you perform a search, you are connecting to the Internet using an I.P. Address, or number. This is a unique number that identifies your Internet connection. I.P. numbers are typically identifiable in general geographic locales. For example if I connect to the Internet here in my office in Grand Junction, Colorado and do a search on Google, even though Google can’t see who I am, they can see that my I.P. number is based in Grand Junction. This allows Google to display search results that take into account my searching location. Google will favor, sometimes strongly, Grand Junction business websites based on my location.
This presents a bit of a challenge for an Internet professional such as myself, since I work with businesses all over the country and I need to see how well they rank for a Google search.
In the past the Google search location settings have come to my rescue. I can conduct a search, click on “Search Tools,” and set my location to “Las Vegas NV,” for example. (See screen capture below)
Search Location Override Isn’t What it Used to Be
But this method is no longer effective for me, because it appears that Google is displaying a different set of results based on whether I specify my search location or let them determine it automatically from my i.p. number.
This creates a problem for a business owner or marketing professional who is wondering just how visible their company website is on a Google search within a particular geographic region, especially if they are not physically in the area they are checking.
Let’s look at the following example, based on one of our own clients. The client in question is the dominant mover in the Las Vegas market, Move 4 Less. Move 4 Less is a local Las Vegas company that regularly beats out national competitors in search results. If I run a search for “Moving Companies” from my Western Colorado location with my search tools set to “Las Vegas Nevada,” here’s what I will see:
A Physical Search in Las Vegas is Dramatically Different
Here’s the same search conducted by my colleague Matt from his desktop in Las Vegas. Note how our client is showing up smack in the middle of the local results (the so-called 7-pack), which is far higher on the page:
What Takes Priority in Google’s World?
The physical location is not trumping the location setting in Google Search tools, it appears to be the other way around. The Search tools setting is actually over-riding the results given by a plain-vanilla search conducted in the physical region. How do I know? Note this last screen shot. It is the same search done from the Las Vegas location, but with the Search tools setting set to “Las Vegas.” Here the geographic data is trumped and distorted in a very unpredictable way, showing a set of results identical to those I got in Colorado:
The take away from all of this is simple: don’t trust your own searches – or even your own eyeballs – when it comes to evaluating how visible your Website is in Google searches. Many businesses obsess over “Googling” their “money” keyword terms, but this is such an imperfect way to measure it’s becoming almost useless. There are better ways to determine visibility in Google search results, but I’ll leave those for another post.
(Or, if you can’t wait for that future post, either hire Horizon Web Marketing to do some consulting for you, or sign up for one of the SEO workshops that I’ll be teaching in Las Vegas this year.)